Digital Transformation is needed to stay competitive in the elevator and escalator aftermarket business. It will lead to happier customers, better running devices, improved efficiency of service operations and higher sustainability levels in your company’s services.
Unfortunately, elevators and escalators are still maintained the traditional way: when a device breaks down, the client calls the maintenance team that repairs it. Sounds easy, but the main fault in this picture is that the more the elevator breaks, the more the client pays. And the more the elevator breaks, the longer the total downtime of the device. Why should the client pay more, when their device is not working at all?