Supply Chain Last Mile Report 2020

Insights on winning and retaining customers through last mile delivery 

The retail market is undergoing a huge transformation that's driven by rising consumer expectations: More delivery options, flexibility, speed, savings and eco-efficient operations.

Meeting these demands makes last mile delivery the most complex and costly leg of the supply chain, which means that the potential for and cost of failure is high. 

In this report produced by Dassault Systèmes, in partnership with eft by Reuters Events, you will learn more about last mile concerns, challenges and future plans shared by organizations worldwide.

A total of 314 supply chain executives from various sectors were surveyed for this report. They include retailers, e-tailers, brand owners, media associations, and service providers covering logistics, technology solutions, legal and finance. 

Download the Supply Chain Last Mile Report 2020 to understand why:

  • Only 18 percent of retailers think they satisfied customers with their last-mile delivery service
  • Transportation Management Systems (TMS) are the most popular planning tool among retailers even though they find TMS lacking in many areas
  • Having great products, competitive pricing and a user-friendly retail platform are not enough to win and retain consumers
  • Last mile is the competitive differentiator in e-commerce
Supply Chain Last Mile Report 2020 > Cover Photo > Dassault Systèmes®

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