Southwest Airlines: High Demand, High Satisfaction
Maintaining Passenger Satisfaction with Smart Workforce Planning
With over 4,000 flights daily, Southwest Airlines is the largest domestic carrier in the United States. The airline's 60,000-strong workforce serves more than 175 million passengers annually. Southwest's director of portfolio, planning & analytics Bryan Sharkey talks about why workforce optimization is a top priority for the airline and the unique management strategies that sets it apart from the competition.