Southwest Airlines: High Demand, High Satisfaction
Maintaining Passenger Satisfaction with Smart Workforce Planning
Maintaining Passenger Satisfaction with Smart Workforce Planning
With over 4,000 flights daily, Southwest Airlines is the largest domestic carrier in the United States. The airline's 60,000-strong workforce serves more than 175 million passengers annually. Southwest's director of portfolio, planning & analytics Bryan Sharkey talks about why workforce optimization is a top priority for the airline and the unique management strategies that sets it apart from the competition.