Several years ago, L’Oréal, a global cosmetics and personal care products manufacturer, began implementing a manufacturing operations management solution based on the DELMIA Apriso platform. Their goals were ambitious: to begin building an Industry 4.0 solution that integrates operations across all factories worldwide through paperless manufacturing and digitalization of all shop floors. L’Oréal was committed to being a leading global IT user, in terms of both technology and the people who use it.