A New Paradigm for Field Service Management Software

Choosing the right field service management software is critical and impacts your bottom line. While many field service solutions offer basic scheduling and dispatch, they operate in silos, disconnected from your business. This gap between service operations and your innovation engine limits your ability to learn from each interaction.

Dassault Systèmes offers a different approach. We believe software for field service should do more than manage technicians; it should make products, processes and people smarter. By integrating field operations on the 3DEXPERIENCE platform, you create a continuous feedback loop—a virtual twin that learns from every service call to improve future performance and drive sustainable innovation.

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Transform Your Operations with Our Field Service Management Solutions

Our integrated field service management solutions are designed to deliver measurable results, turning your service division from a cost center into a profit powerhouse.

Achieve Near-Zero Unplanned Downtime

With Installed-Base Virtual Twins, your field service management software becomes proactive rather than reactive. Analyze real-time asset data and historical service interactions to predict and prevent failures before they occur.

Reduce breakdowns by up to 75% using artificial intelligence-based insights from the virtual twin.
Cut maintenance costs by up to 25-30% by shifting from time-based to condition-based predictive maintenance.
Increase asset availability by up to 25%, enabling new outcome-based revenue models such as "equipment-as-a-service."

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Optimize Your Workforce with AI-Driven Planning

Our field service management software, powered by the 3DEXPERIENCE platform, combines virtual twin insights with advanced workforce optimization:

Improve first-time fix rates by up to 20% by assigning the right technician, with the right skills and parts, to every job.
Achieve up to 92% on-time service delivery using constraint-based scheduling that balances SLAs, costs, and resource availability.
Boost productivity with an AI-driven field workforce management software that dynamically re-optimizes schedules in real time, reducing the impact of unexpected disruptions.

Empower Technicians with a Smarter Field Service Application

The 3DEXPERIENCE platform makes any field service application a powerful tool. It provides the right data at the right time so that every field service app interaction is a success.

Cut inspection and service times by up to 30% via DELMIA Augmented Experience, which overlays work instructions and 3D diagrams on equipment.
Equip teams for any environment with full offline access to service histories, technical documentation and interactive 3D models.
Accelerate quote-to-cash cycles by capturing data, photos and digital approvals from the field.
Boost technician efficiency with shared best practices and access to documents.

Drive Continuous Improvement with Data Intelligence

Our software for field service turns your operational data into the most valuable strategic asset. You can aggregate and analyze data across your enterprise for a 360-degree view of your service performance.

Reduce service costs by up to 15% by analyzing field data to identify recurring issues and performance trends.
Increase aftermarket revenue by up to 10% by uncovering new service contracts and upselling opportunities.
Create virtual twins from real-world data to feed insights back to engineering, improving next-gen product design and reliability.

Fill out the form to speak to our experts and leverage the 3DEXPERIENCE platform!

The real value of these solutions has been confirmed with our operators and inspectors in terms of quality, productivity, and work ergonomics. They are now used on a daily basis for many use cases.

Francis ROSSIGNOL

VP SMART Factory solutions, Industry Direction Safran Landing Systems

A Field Service Program Designed for Your Growth

Choosing a field service program is a long-term investment. The 3DEXPERIENCE platform is built to scale with your business and keep you at the forefront of innovation. Whether you are a growing field service organization for small business users or a global enterprise, our platform scales to meet your needs. We future-proof your operations by infusing your processes with the latest technology, including AI and IoT. When you choose Dassault Systèmes, you gain more than software; you gain a partnership with a global leader trusted by the world's most innovative companies.

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The Future of Field Service Management Software: Cut Downtime by up to 50%