Every customer interaction counts. Especially now that 95% of consumers read online reviews as part of their buying journey*.
Your customers are looking for that 5-star experience to keep them coming back for every new DIY home project. But it only takes one bad interaction to leave them dissatisfied.
So what factors contribute to a 5-star rating? And what steps can retailers take to get to the top?
For this report, we did some digging into real online reviews of home improvement businesses.
What you'll get
Discover the differences between 1-star and 5-star DIY shopping experiences and see where you sit on the scale
Unlock best practices for delivering an omnichannel experience, adopted by some of the world's leading DIY retailers
Learn about the newest 3D room planners, product configurators, and retail solutions transforming their selling strategies
Read this eBook
Ready to execute the 5-star customer experience?
Discover the power of 3D consumer experiences by HomeByMe Enterprise.
